Responsible Gaming
Gambling Should Be Entertainment
At You Know Charlie, we believe gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Online gambling carries real risks and should never be seen as an investment or income source.
Please gamble responsibly and within your means. Only wager money you can afford to lose.
Age Verification
In Australia, you must be 18 years of age or older to gamble online. This is a legal requirement that protects young people from the harms of gambling.
By using You Know Charlie, you confirm that you are of legal age to gamble in your jurisdiction and that you are not prohibited from doing so.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, help is available:
- Chasing losses: Continuing to gamble to try to recover money you've lost
- Hiding gambling: Keeping your gambling secret from family, friends, or partners
- Increasing stakes: Needing to bet more money to get the same excitement
- Loss of control: Gambling longer or with more money than intended
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling
- Financial problems: Borrowing money or going into debt to gamble
- Mood changes: Becoming anxious, irritable, or depressed when unable to gamble
- Failed attempts to quit: Repeatedly trying and failing to cut back or stop gambling
Self-Help Tools & Features
Most responsible online gambling platforms offer tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you're willing to lose in a day, week, or month
- Reality Checks: Receive reminders during your gaming session about how long you've been playing
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling accounts
- Time-Out: Take a break from gambling for a set period without closing your account
We encourage you to use these tools proactively to maintain healthy gambling habits.
Support Organizations in Australia
If you're struggling with gambling, free and confidential help is available:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential counselling and support for people concerned about problem gambling - Gambler's Help
Phone: 1800 858 858
Free telephone counselling service available 24/7 in Victoria - Lifeline Australia
Phone: 13 11 14
Crisis support and suicide prevention available 24/7
International Support
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom)
Website: www.gamstop.co.uk - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
If You Need Help
Problem gambling is a real issue that affects many people and their families. There is no shame in seeking support—it's a sign of strength.
If you or someone you know is struggling with gambling, please reach out to one of the support organizations listed above. They provide free, confidential help and can guide you toward recovery.
You are not alone, and help is available today.